Support » WordPress Mobile App » i cannot connect my site to the mobile app

  • I tried logging into my account using the app and the error I got was that my site is not a WordPress site.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • I see the trouble. The app will need access to the XML-RPC file for your site, but it’s currently not loading, which means the app isn’t able to connect. I recommend you check the following:

    – Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall” button.

    – Do you use any security plugins that may block access to this file? If so, could you try to disable the rule that blocks XML-RPC in them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.

    – Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

    As @blackburnfox mentioned, the app needs access to the XML-RPC file for your site. It seems like there is a misbehaving bit of code somewhere on your site.

    If you go here

    https://pulsewithai.com/xmlrpc.php

    … you’ll see a blank page, which suggests that some plugin, theme, or your wp-config.php file has conflicting code in the file. You are supposed to see a message saying “XML-RPC server accepts POST requests only.”

    This problem is similar to the “Headers already sent” problem. More information on that is here:

    https://wordpress.org/documentation/article/faq-troubleshooting/#how-do-i-solve-the-headers-already-sent-warning-problem

    Can you check your wp-config.php file, theme files, and plugins for conflicting code?

    Once you’ve fixed the code causing the blank page, your XML-RPC should look exactly like this:

    https://jetpack.com/xmlrpc.php

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.